Customer Care


If you need assistance for a particular appliance, please type your model number (or a UPC number) in the box and click the search button. Use the tabs below if you need help or have a question on a different topic.
 




        Click an icon below and get information on Primo Water Dispensers, Beverage Makers, Exchange or Refill.

Water Dispensers

Water Dispensers
Flavorstation Beverage Makers

Flavorstation
Primo Exchange

Primo Exchange
Primo Refill

Primo Refill

Overview FAQ
Instant Answers



Store Locator
Store Locator



Warranty
Warranty Info


 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
Click an icon below and get more information on Primo Flavorstation Beverage Makers, Flavor Mixes,
and other associated Flavorstation products.

Flavorstation Beverage Makers

Beverage Makers
Flavorstation 100 Beverage Mixes

FS-100 Beverage Mixes
Flavorstation Sparkler IPs and Exchanges

Sparklers
Primo Sports Bottles

Sport Bottle
Flavorstation Sparkler Bottle Pump

Beverage Mixes Pump

Flavorstation FAQ
Instant Answers



Store Locator
Store Locator









 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
   Select the type of water dispenser you have to find more information about each water dispenser of that type.

Top Loaders

Top Loading
Bottom Loaders

Bottom Loading
Portable

Portable

Water Dispenser FAQ
Instant Answers



Store Locator
Store Locator









 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
    Primo Water is unique in two ways. No other water has our one-of-a-kind blend of purity and taste,
    and no other water offers our Zero Waster bottles and exchange process.

Primo Exchange

Exchange FAQ
Instant Answers



Store Locator
Store Locator









 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
Primo now offers self-serve water dispensers. Simply purchase an empty bottle and fill it with refreshing drinking water
at your local grocer. View Instant Answers to learn more or click the store locator link in the footer to find a local Primo
refill retailer.

Primo Refill

Refill FAQ
Instant Answers



Store Locator
Store Locator









 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
 To find more information about your order, and our shipping and returns policies, please select the Instant Answers icon.


ORDER, SHIPPING, & RETURNS ORDER, SHIPPING, & RETURNS

Order FAQ
Instant Answers



















 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
 To find more information about managing your Primo account, please select the Instant Answers icon.


MANAGING YOUR ACCOUNT

Account FAQ
Instant Answers



















 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
Please take a quick moment and register your Primo appliance today. Registration will serve as proof of purchase
and allows Primo to contact you for product notifications.

Please enter your model number or UPC and press 'Go'.




How do I find my Water dispenser model number?

Warranty FAQ
Instant Answers



















 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO
 Here are the most requested videos for Primo Water Dispensers and Flavorstation Appliances.
Click the title to launch the video.

 1. The Water Is Not Cold On My 2008-2010 Bottom Loading Dispenser

 2. The Water Is Not Cooling On My 2008-2010 Top Loading Dispenser

 3. The Water Is Not Cooling On My 2011 Or Newer Bottom Loading Dispenser

 4. The Water Is Not Cooling On My 2011 Or Newer Top Loading Water Dispenser

 5. I have Flashing Lights on the Dispenser

 6. . Water leaking on a top loading dispenser

 7. Water leak from hose attachment on 2008-2010 bottom loading dispenser

 8. My 2011 or newer bottom loading dispenser is leaking

 9. How To Clean My Top Loading Dispenser

10. How To Clean My Bottom Loading Dispenser

 

Account FAQ
Instant Answers



















 
"Primo was started because we wanted
to provide a more responsible way for
people to drink clean, safe water."
- Billy Prim, Chairman & CEO